Customer Service

Redmond, WA | Temporary

Post Date: 11/08/2017 Job ID: 0000768K Industry: Other Pay Rate: 15.00
Customer Service Rep

SmartTalent is seeking an experienced Customer Service Rep to work in Redmond. As a successful candidate you will be responsible for handling incoming phone calls, emails, greeting visitors and processing orders. Also responsible for assisting in marketing of existing and new equipment and to coordinate tradeshows and sales meetings. You should have a minimum of 1 year of experience in Customer Service working with clients and have some accounting knowledge (specifically AR)

SmartTalent is your regional expert and we have the resources to help you with your job search and get you working. We have flexible staffing solutions, if you are seeking a full time or part time position or a temporary or permanent position we can help! SmartTalent services a variety of industries and positions from Warehouse, Production, Distribution, Manufacturing, Office and Clerical, Accounting, Call Center, Legal and much more.

RECEPTION

Answers and directs incoming calls, takes or transfers messages as needed.
Welcomes and greets visitors and customers.

CUSTOMER SERVICE

Processes equipment and supply orders for customer and sales team in a timely manner.
Responsible to check purchase order for errors and make corrections if necessary.
Handles problem and complaints from customers.
Performs necessary basic data entry as needed.
Informs shipping and technical support of new orders.
Sets up new customers. Gives credit applications and tax exempt certifications to accounting.

TECHNICAL SUPPORT

Creates work orders from RA receiving report for service.
Enters order numbers and notes in engineering database.
Create orders for rental equipment.
Processes repair order when they are ready for shipment.
Prepares orders for installation.
Assist in contacting customers to get PO for pending repairs.

ADMINISTRATIVE

Maintains office supplies such as postage meter and fax machine. Orders office supplies as needed.
Answers phone and greeting visitors as needed.
Assists with maintaining office equipment.
Responds to customer s questions.
Assists with customer service and order processing.

OTHER & MISCELLANEOUS

Seeks constant improvement, more efficient and less expensive ways and means in work processes.
Performs special projects and other miscellaneous duties as assigned by management.
Maintains high ethical standards in the work place.
Reports all irregular issues and problems to management for solution.
Maintains good communication with management, office staff members and outside contacts.
Complies with all company policies and procedures.
Responsible for maintaining a clean and safe working area.




This opportunity is paying $15 an hour and is located in Redmond. It is a day shift position working 8-5 Monday Friday. This role is 3+ months with a potential of turning into a temp to hire for the right person.

Qualified applicants will be required to submit information for a lawful Criminal Background check and drug screen. While disclosure of criminal history will not automatically disqualify you from consideration for employment or advancement, falsification of information and/or failure to disclose any requested information may be grounds for immediate disqualification, rescission of offer and/or termination. SmartTalent is a drug free company!

If you are ready to take the next step in your career and have the experience listed above, please send us a copy of your resume with the job title in the subject line to email listed.

Once you complete the application OR have any questions or would like further information, contact 425-827-5111

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