RF Technician

Redmond, WA 98053 | Temporary

Post Date: 06/13/2018 Job ID: 00007CLW Industry: Other Pay Rate: 24.00
Smart Talent has an opening in RF Electronics Technician for a client in Redmond. This person must have experience in Radio Frequency. Related experience of two to three years in electronics repair and technical service support preferably in medical electronic device industry. Bilingual Japanese a plus but not required.

General Position Summary

This position is responsible for providing both phone technical support/customer service and service repair of company products. Technical support and customer services work includes handling over-the-phone questions from customers for solving product issues, answering questions, providing part numbers, assisting with symptom recognition and giving Return Authorization numbers. Service repair work includes repair and restore equipment sent from customers to full operating support.

Essential Job Functions

TECHNICAL SUPPORT

Provides customers with over-the-phone support for operational, technical and repair parts information for all company produced or OEM equipment.
Provides positive communications interface with customer including answering customer inquiries regarding equipment repair, issuing Return/Repair Authorizations, giving repair cost estimates and advising customers on how long a certain repair may take; Also may advise customer on details of repair process including repair tracking, equipment packaging, estimates and loan or rental equipment acquisition.
Provides symptom recognition and interpretation of customers product symptoms for service repair documentation.
Sets up loaner units or rentals for customer use during repairs.
Operates personal computer programs necessary to enter customer contact information, generate Return/Repair Authorizations and look up necessary part numbers for customers; May transfer customer to Customer Support for pricing and availability.
Provides biomedical technicians and company sales representatives with equipment set-up, installation, and troubleshooting assistance as needed.
Assists other technicians with customer problems as needed or requested.

SERVICE REPAIR

Performs troubleshooting, repair and calibration to customer units as needed.
Analyzes equipment failures; Communicates failure trending information to manager and Company engineering staff.
Documents all repairs performed according to company repair documentation procedures and established protocols.
Tracks repair parts deficiencies and makes recommendations on new equipment procurement, vital missing parts in the supply parts system and consumables required for service repairs.
Performs unit upgrades as needed and ECN as approved by engineering staff.
Contacts customer for bill authorization, continued troubleshooting and/or symptom recognition.
May assist in resolving billing and shipping issues.


Education & Work Experience
Work experiences in Radio Frequency
Associate s Degree (A. A.) from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
Related experience of two to three years in electronics repair and technical service support preferably in medical electronic device industry.

This is a temp to hire position for the right person. Hourly pay will be between $25 - $27 an hour DOE. This is a full time day shift position 40 hours a week. During the temp to hire period SmartTalent offers an ACA compliant healthcare plan as well as a supplemental plan.

Not the right job for you but ready to find a great position, or if you would like to expedite the process, you can apply online at www.Smarttalent.Net click Apply Online

Once you complete the application OR have any questions or would like further information, contact the Kirkland recruiting team 425-827-5111

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