Redmond, WA 98053
Have questions? Chat with a recruiter now - https://flashrecruit.com/jobs/528403
Are you ready to be our next valued Teammate? Here are the ways to apply:
Call: 425-827-5111 ask for Kellie or Alex
Walk In: 1414 Market Street Suite 100 Kirkland WA 98033
Troubleshoot and resolve Tier 1 support requests via phone, web, chat, and remote software tools.
Solve problems in a timely manner, ensuring accurate resolution.
Follow proper escalation procedures, including investigating, gathering and documenting required information in order to assist with root cause analysis.
Collaborate with IT team members to resolve issues and advance team efforts.
Documenting the details of all support requests and incidents worked in the ticketing system (Track-IT!).
Investigate issues that are more complex and gather further information by asking questions, researching, and isolating, duplicating, recording and/or deep diving into the issues.
Create accounts and configure hardware as part of on-boarding process.
Windows 7 and Windows 10, Microsoft Office suite
Windows Server 2008 and 2012
PC hardware, Printers, scanners, computer peripherals
MacOS and Mac hardware support a plus
Track-IT! Help desk ticketing system or equivalent
3 years+ experience working in a Windows environment
Strong customer service and troubleshooting skills.
Ability to prioritize and quickly resolve issues.
Ability to communicate technical information, both verbal and written, to a wide range of end-users.
Strong interest in Technology and learning new things.
This is a temp to hire based on attendance and performance. Hourly pay will be $28/hr. - $30/hr. DOE. This is a full time (40 hours) day shift position Monday - Friday. During the temp to hire period SmartTalent offers an ACA compliant healthcare plan as well as a supplemental plan.
SmartTalent is your regional expert and we have the resources to help you with your job search and get you working. We have flexible staffing solutions, if you are seeking a full time or part time position or a temporary or permanent position we can help! SmartTalent services a variety of industries and positions from Warehouse, Production, Distribution, Manufacturing, Office and Clerical, Accounting, Call Center, Legal and much more.