End User Support
Bellevue, WA 98004
Have questions? Chat with a recruiter now - https://flashrecruit.com/jobs/528403
Are you ready to be our next valued Teammate? Here are the ways to apply:
Call: 425-827-5111 ask for Ashley or Alex
kirkland@ smarttalent.Net (NO SPACE)
Walk In: 1414 Market Street Suite 100 Kirkland WA 98033
Essential Functions of the Job
Answer and respond to calls for assistance at our Technology Support Desk.
Diagnose and resolve technical issues on a wide variety of computer hardware, software, tablets and mobile devices.
Provide remote troubleshooting solutions for computer or operating system issues
Create deployable operating system images for desktop, laptop, and tablets.
Light design and programming work related to file transfers or automated scripting.
Record all requests for service in our automated tracking system.
Ensure that standards for response time are met.
Provide instruction on the use of technology, primarily to city staff, but also to citizens that use some of our technology resources.
Train other staff and stakeholders on technical issues as needed.
Participate in our replacement program for computer equipment, including: installing new computers, entering changes in our inventory database, resolving installation issues, and documenting new installation instructions.
Develop documentation including: tip sheets, standard operating procedures, and intranet pages.
Education & Experience Requirements
High school diploma or equivalent education, plus:
Help Desk and troubleshooting experience, ideally on internally facing service desk.
Excellent customer service orientation and experience.
Strong communication and collaboration skills.
Thorough understanding of computers including relationships between hardware, software, and operating system components.
Experience installing, evaluating, and supporting a variety of mobile devices.
Knowledge of Microsoft Windows, Office, and SharePoint products.
Able to follow established procedures, document call effectively, and escalate problems as needed.
Basic knowledge of phones, voicemail systems, and hardware components. Able to provide user support on these devices.
Related certifications (A+, HDI Support Center Analyst Certification, etc.) desirable.
Experience with remote support tools a plus.
This is a contract role for 4 months. Hourly pay will be $28.45. This is a full time day shift position Monday Friday 7am 4pm (but may change). During the temp to hire period SmartTalent offers an ACA compliant healthcare plan as well as a supplemental plan
SmartTalent is your regional expert and we have the resources to help you with your job search and get you working. We have flexible staffing solutions, if you are seeking a full time or part time position or a temporary or permanent position we can help! SmartTalent services a variety of industries and positions from Warehouse, Production, Distribution, Manufacturing, Office and Clerical, Accounting, Call Center, Legal and much more.
SmartTalent is an Equal Opportunity Employer