Guest Service Coordinator

Woodinville, WA 98072

Posted: 10/15/2019 Employment Type: Temporary Industry: Other Job Number: 00007R5P Pay Rate: 18.00
Guest Services Coordinator

SmartTalent is seeking a Guest Services Coordinator for a client in Woodinville. You will provide outstanding customer service to our client s guests and vendors. The ideal candidate will have experience within the hospitality industry and strong written and verbal communication skills.

Have questions? Chat with a recruiter now -

Are you ready to be our next valued Teammate? Here are the ways to apply:
Call: 425-827-5111 ask for Alex
kirkland@ smarttalent.Net (NO SPACE)
Walk In: 1414 Market Street Suite 100 Kirkland WA 98033

Essential Functions
Handle guest issues and follow up to ensure guest satisfaction
Answer guest calls and respond to guest emails and voice mails within departmental response time policy.
Complete all daily tasks and follow ups as assigned by management.
Confirm guest departure dates.
Report and follow up on all guest maintenance requests.
Perform scheduled guest follow up calls and emails
Email guest reservation information.
Input guest and client data into CRM in real time
Schedule all tasks in Oscar to the appropriate departments in a timely manner
Email/Call in work orders to properties and dispatch that come from guests/clients while in housing
Follow up with guests to update credit card information as needed

High School diploma or equivalent.
Hospitality industry experience preferred.
Skilled in the use of all technology such as Oscar, CRM and any other programs or technology currently in use or as it becomes available.
Insure all guest and client communication is well written and professional at all times.
Practice helpful and empathetic customer service via all communication methods, phone, and email and/or in person at all times.
Contribute as a team player in support of company, department and individual goals.

This role is a long term temp to hire for the right person. This opportunity is paying $18 an hour and is located in Woodinville. The schedule is Sunday Thursday 11am 8pm OR Tuesday Sat 12pm 8pm. During the temporary period SmartTalent offers an ACA compliant healthcare plan as well as a supplemental plan.

SmartTalent is your regional expert and we have the resources to help you with your job search and get you working. We have flexible staffing solutions, if you are seeking a full time or part time position or a temporary or permanent position we can help! SmartTalent services a variety of industries and positions from Warehouse, Production, Distribution, Manufacturing, Office and Clerical, Accounting, Call Center, Legal and much more.

SmartTalent is an Equal Opportunity Employer

We are thrilled to announce the launch of our new educational and skills training courses to qualifying associates! Through this new initiative, SmartTalent associates are able to enroll in a variety of Penn Foster online courses FOR FREE through SmartUniversity!
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